Our Business Statements

‘Caring for People and the Planet 🌎’

We strive to provide exceptional care with a heartfelt touch to those we serve and their loved ones. Recognising the ecological footprint of our operations, we are actively engaged in lessening our environmental impact wherever feasible. We hold the conviction that nurturing environmental sustainability is not only vital for our planet but also for the health and welfare of the people we support, our team, and the wider community.

Our approach to environmental sustainability is shaped by these core tenets:

We comply with relevant environmental legislation and aspire to exceed such standards when achievable.
We regularly monitor and assess our ecological footprint, setting progressive targets for continuous enhancement.
We endeavour to reduce our consumption of energy, water, and other resources, favouring renewable and efficient alternatives when available.
We aim to curtail waste generation and champion the recycling and repurposing of materials whenever practical.
We are committed to diminishing our greenhouse gas emissions and balance out our residual emissions via accredited carbon offset initiatives.
We promote environmental consciousness and education among our employees, service users, and vendors, encouraging the adoption of eco-friendly practices.
We engage with local partners to collectively address the wider environmental challenges posed by the health and social care sector.
Aligned with the CQC’s statement on environmental sustainability, we acknowledge the importance of minimising our environmental impact and are dedicated to contributing positively towards this goal.

‘We are not just compliant with standards; we are committed to communication excellence’.

At Focus Care Supported Living, we embrace the richness of diversity in communication and are committed to ensuring that every individual we support has access to information in the most suitable way for them. In adherence to the Accessible Information Standard (AIS), we pledge to provide personalised information formats tailored to the individual needs of our service users.

We recognise that effective communication is multifaceted and extends beyond traditional methods. Therefore, we are prepared to accommodate a wide array of preferences, including but not limited to:

Large Print Documents: For those with visual impairments.
Braille or Tactile Communications: For individuals who are blind.
Audio Recordings: For those who find reading challenging.
Easy Read Materials: With simplified language and visuals for individuals with learning disabilities.
British Sign Language (BSL) Interpretation: For the deaf or hard of hearing.
Translated Materials: In various languages for those whose first language is not English.
Picture Exchange Communication Systems (PECS): For those who benefit from visual aids to communicate.
Technology-Assisted Communication: Utilising devices and apps tailored for communication assistance.
Talking Mats: To help individuals express their thoughts and feelings.
Picture Cards: For straightforward, visual-based communication.
Communication Passports: Personalised booklets that assist individuals in sharing information about themselves.

We understand the importance of clear and accessible communication and are dedicated to providing this service. Please inform our staff of your specific requirements, and we will endeavour to meet them promptly and efficiently.

This statement reflects our ongoing commitment to inclusivity and our recognition of the diverse needs of our service users. We strive to ensure that everyone in our care has equal access to information and can fully engage with the services we provide.

‘We are not just part of the change; we are the change’.

At Focus Care Supported Living, we envision a world where diversity is the heartbeat of society, and equality is the air we breathe. We are not just committed to an inclusive culture; we are the architects building the foundations of a world that celebrates every spectrum of human diversity. We recognise the inherent dignity and worth of every individual and are unwavering in our dedication to ensuring equitable treatment for all, regardless of age, gender, ethnicity, disability, religion or belief, sexual orientation, marital status, or any other characteristic protected by law.

We understand the unique challenges faced by individuals from Black, Asian, and Minority Ethnic (BAME) backgrounds, those living with disabilities, and members of the LGBTQ+ community. Our mission is to forge a nurturing environment where diversity is not merely accepted but is the cornerstone of our community, where every voice contributes to the symphony of collective progress, and where every individual is empowered to soar to their highest potential.

Our Pledge:

Champion Equal Opportunities: We are committed to providing equal opportunities for all our employees, service users, and stakeholders. We are particularly focused on uplifting BAME individuals, people with disabilities, and LGBTQ+ persons, ensuring their advancement and full participation in every aspect of our work.
Cultivate Respect and Value Differences: We are dedicated to fostering a culture that respects and values individual differences, promoting dignity and diversity at every level of our organisation.
Accessibility and Fairness in Service Delivery: We design our services to be accessible and appropriate for all, ensuring fairness and equity in every interaction, with a commitment to understanding and meeting the diverse needs of our community.
Continuous Review for Inclusivity: We are devoted to regularly reviewing our practices and procedures to identify and dismantle any barriers to equality, ensuring our environment is one where inclusivity thrives.
Educate and Empower: We provide comprehensive training and development opportunities to our staff to deepen their understanding of equality and diversity issues, with a special emphasis on the experiences and needs of BAME, disabled, and LGBTQ+ communities.

We believe that promoting equality and diversity is not just a legal obligation but a moral compass that guides our actions and moulds our future. We are passionately dedicated to this journey and will relentlessly pursue the realisation of a truly inclusive society. We are bold in our vision, progressive in our actions, and unwavering in our belief that diversity is not just a strength but a necessity for innovation, growth, and the collective well-being of all. Together, we stand as a beacon of hope and a testament to what is possible when we embrace equality and diversity as the cornerstones of our mission at Focus Care Supported Living.

‘We are the guardians of trust and the champions of care’.

At Focus Care Supported Living, safeguarding is the foundation upon which our values are built and the lens through which we view our service delivery. We believe that safeguarding is not just a protocol, but a commitment to protect, respect, and empower every individual in our care.

Our Commitment:

Proactive Protection: We are dedicated to creating a safe and secure environment where risks are identified and mitigated before they can become issues. Our proactive stance on protection is unwavering, ensuring that safety is always a priority.
Empowerment Through Education: We believe in empowering our staff, service users, and their families with the knowledge and tools to understand, identify, and report any concerns. Education is our ally in fostering a culture of vigilance and responsibility.
Collaboration and Transparency: We work collaboratively with local authorities, regulatory bodies, and the community to maintain an open and transparent approach to safeguarding. Our doors and our records are open, reflecting our commitment to accountability.
Innovation in Safeguarding Practices: We are committed to the continuous improvement of our safeguarding practices, integrating the latest research and innovative strategies to stay ahead of potential risks.
Inclusivity and Respect: Our safeguarding policies are inclusive, ensuring that every individual, regardless of their background or circumstances, is treated with respect and dignity. We stand against all forms of discrimination and abuse.
Responsive and Supportive Care: We respond swiftly and effectively to safeguarding concerns, providing support and care tailored to the needs of those affected. Our response is compassionate and comprehensive, aimed at healing and resolution.

Safeguarding is more than a duty; it is a moral imperative that guides our actions and defines our legacy. We are committed to being leaders in safeguarding, setting a standard for care that is not only safe but also empowering and progressive.

‘We don’t just follow the path; we pave it’.
At Focus Care Supported Living, we are committed to a culture of excellence that not only meets but exceeds the standards set by the Care Quality Commission’s (CQC) Single Assessment Framework. Our dedication to quality and compliance is unwavering, as we continuously strive to provide care that is safe, effective, caring, responsive, and well-led.

Our Assurance
• Adherence to CQC Standards: We rigorously apply the CQC’s quality statements, ensuring that our care is always person-centered and that we live up to the commitments expected of us.
• Progressive Practices: We are at the forefront of integrating innovative practices that enhance the quality of care we provide, always seeking to improve and evolve.
• Influential Leadership: Our leadership team sets the tone for a progressive approach to quality and compliance, fostering an environment where best practices are not just followed but championed.
• Empowering Transparency: We believe in the power of transparency, providing clear and accessible information to our service users and their families about how we meet and uphold our high standards.
• Responsive Systems: We have responsive systems in place to address any concerns or complaints swiftly and effectively, ensuring that every voice is heard and acted upon.
• Continuous Improvement: We are committed to continuous improvement, regularly reviewing our practices against the CQC’s framework to ensure we are at the cutting edge of care delivery.
Quality and compliance are not just checkboxes to be ticked; they are the pillars upon which our reputation and the trust of those we serve are built. We are dedicated to maintaining the highest standards, providing assurance to our service users, their families, and our regulators that we are not just compliant, but leading the way in care excellence.

‘We are not just open to feedback; we thrive on it’.

At Focus Care Supported Living, we believe that feedback is the lifeblood of continuous improvement and the cornerstone of a learning organisation. We are committed to fostering a culture where compliments, concerns, and complaints are not only welcomed but are actively sought as opportunities for growth and innovation.

Our Commitment:

Encouraging Open Dialogue: We invite and encourage open, honest dialogue with our service users, their families, and our staff. Every piece of feedback is a gift that provides us with the chance to celebrate our successes and identify areas for enhancement.
Valuing Every Voice: We recognise that every individual has a unique perspective, and we value the diversity of feedback that reflects the rich tapestry of experiences within our community.
Learning and Adapting: We are a learning organisation that listens attentively and adapts responsively. We view every compliment, concern, and complaint as a learning opportunity, driving us towards excellence.
Transparent Processes: Our processes for handling feedback are transparent and straightforward, ensuring that everyone knows how to share their thoughts and what to expect once they do.
Timely and Thoughtful Responses: We are dedicated to providing timely and thoughtful responses to all feedback, acknowledging the effort taken to reach out to us and ensuring that every voice is heard and valued.
Continuous Improvement: We pledge to use the feedback to inform our policies, practices, and training, embedding the lessons learned into the fabric of our organisation to continually improve the quality of care we provide.

We don’t just respond to feedback; we embrace it as a catalyst for change. We are committed to being a progressive and influential force in the care sector, leading by example to create a culture where feedback drives innovation, learning, and excellence.

‘We don’t just follow standards; we set them’.

At Focus Care Supported Living, we believe that a robust health and safety culture is essential for the well-being of our service users, staff, and visitors. Our commitment to health and safety is integral to our operations and reflects our dedication to creating a secure and healthy environment for everyone.

Our Commitment:

Prioritising Well-being: The health, safety, and well-being of our community are our top priorities. We are committed to providing a safe environment where risks are managed, and well-being is promoted.
Compliance and Beyond: We adhere to all health and safety regulations as a minimum standard and strive to exceed these requirements through proactive measures and continuous improvement.
Empowerment through Training: We empower our staff with the necessary training, resources, and support to take ownership of their health and safety responsibilities.
Engagement and Participation: We encourage active participation from everyone in our health and safety processes, fostering a collaborative approach to risk management.
Innovation in Safety Practices: We are committed to leveraging innovative practices and technologies to enhance our health and safety protocols.
Transparent Reporting: We maintain transparent reporting mechanisms for health and safety incidents, ensuring that lessons are learned, and improvements are made.

Health and safety are not just policies; they are practices embedded in every aspect of our work. We are dedicated to maintaining a safe and healthy environment that supports our mission to provide outstanding care.

“Privacy matters: Securing Data, Respecting Rights.”

We prioritize the security and privacy of our stakeholders’ data. We are dedicated to upholding rigorous standards of compliance and data protection in all aspects of our operations. Our commitment extends to implementing robust measures to safeguard sensitive information, ensuring compliance with relevant regulations, and continually enhancing our practices to meet evolving privacy challenges. We recognize the trust placed in us by our clients, partners, and employees, and we are unwavering in our dedication to maintaining the confidentiality, integrity, and availability of their data.

Transparent Data Handling: We commit to transparently communicating how we collect, process, and store personal data, ensuring individuals understand how their information is used.
Data Minimization: We pledge to only collect and retain personal data that is necessary for specified purposes, limiting data processing to what is essential for our business operations.
Purpose Limitation: We will ensure that personal data is only processed for legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.
Data Accuracy: We are committed to maintaining accurate and up-to-date personal data, taking steps to rectify any inaccuracies or incomplete information without delay.
Security Measures: We will implement and maintain appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.
Confidentiality: We pledge to maintain the confidentiality of personal data and ensure that only authorized personnel have access to such information.
Data Subject Rights: We respect the rights of data subjects as outlined in the GDPR, including the rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing.
Data Breach Response: In the event of a data breach, we will promptly assess the situation, take necessary steps to mitigate risks, and notify relevant authorities and affected individuals as required by law.
Employee Training and Awareness: We will provide ongoing training and awareness programs to our employees to ensure they understand their responsibilities in safeguarding personal data and complying with data protection regulations.
Regular Compliance Reviews: We commit to conducting regular reviews of our data processing activities to ensure compliance with GDPR requirements and other applicable data protection laws.
Privacy by Design and Default: We will integrate data protection principles into our business processes and systems from the outset, ensuring that privacy considerations are addressed proactively and by default.
Accountability: We accept accountability for our data processing activities and will maintain documentation of our compliance efforts, including data protection impact assessments and records of processing activities.

These commitments reflect our dedication to protecting the privacy rights of data subjects and upholding the key principles of GDPR within our organization.

Supported Living and Inclusion of Court of Protection via Deprivation of Liberty

We are committed to upholding the dignity and rights of all the people we support. A fundamental aspect of this commitment is ensuring that every individual’s consent is sought and respected in all aspects of their care.

Informed Consent We believe that informed consent is a critical component of providing care. Our staff are trained to explain the details of treatments, procedures, or care plans in a manner that is understandable to our service users. We ensure that all service users, or their legal representatives, are fully informed about the implications and potential outcomes before any consent is given.

Voluntary Agreement Consent must be given freely, without pressure or undue influence from staff, family members, or other service users. Our policy is to provide the necessary time and space for service users to make their decisions comfortably.

Capacity and Representation We recognize that some people may lack the capacity to give consent. In such cases, we work closely with appointed legal representatives, family members, or advocates to ensure that people’s best interests are always at the forefront of any decision made. When necessary, we involve the Court of Protection to make decisions for those who lack the capacity to do so themselves, ensuring that any deprivation of liberty is legally authorized and, in the person’s, best interests.

Ongoing Process Consent is not a one-time event but an ongoing process. We regularly review care plans with the people we support to ensure that consent remains current and relevant. Service users have the right to withdraw consent at any time, and we have procedures in place to respect and respond to such decisions promptly.

Documentation All consents are documented thoroughly in the person’s personal care records. This documentation includes details of the discussions that took place, decisions made, and any changes or withdrawals of consent.

Support and Assistance We provide support and assistance to people who need help understanding the consent process. This includes access to independent advocates and translators where necessary, and the involvement of the Court of Protection when appropriate.

Our commitment to consent, including the integration of the Court of Protection and the appropriate use of deprivation of liberty, is part of our broader dedication to providing person-centred care that respects the autonomy and preferences of everyone in our care home community.

Daily Living Skills

We provide comprehensive assistance with daily living tasks, ensuring service users can lead dignified lives within their own homes. This includes support with meal preparation, laundry, bed maintenance, and overall home cleanliness.
Our team empowers individuals to manage their personal finances, including allowance applications and monthly budgeting, fostering financial independence.
We facilitate the planning of daily activities, promoting autonomy and the maintenance of individual independence.

Personal Care

Our care extends to personal needs, offering support with getting in and out of bed, dressing, eating, drinking, and routine personal hygiene.
We encourage service users to gain independence in their personal care routines through consistent support, prompting, and supervision.

Medication Management

We assist with the safe and effective ordering and administration of medication, while also supporting individuals in becoming self-reliant in managing their medications.
Our vigilant monitoring ensures any changes in medication needs are promptly identified, recorded, and communicated to the relevant healthcare professionals.

Social Engagement

We champion the social inclusion of our service users, encouraging and facilitating access to community facilities, social and family connections, and various agencies.
Our team actively supports service users in maintaining communication with their care managers and other professionals, providing effective signposting services.

Emotional Well-being

We are committed to addressing the emotional needs of our service users through daily, compassionate communication.
Our approach fosters independence in expressing emotional needs and developing strategies for emotional self-management.

Cultural and Spiritual Inclusivity

We respect and support the cultural and spiritual identities of our service users, assisting with participation in cultural events and observance of significant occasions.
Our services ensure that cultural and religious needs are honoured, and we advocate for healthy, culturally appropriate dietary preferences.

Goals and Aspirations

Central to our ethos is placing the individual at the heart of our service, involving them in all decision-making processes that impact their lives and aspirations.
We support a balanced approach to risk, empowering individuals to pursue their goals safely and confidently.
Our guidance assists service users in maintaining safety within their homes and the broader community.

Our Commitment

We take pride in delivering services that embody safety, care, responsiveness, effectiveness, and leadership, striving for excellence in care and support.

A Personal Sanctuary

Your residence is more than a home; it’s a sanctuary where your voice and choices are the heartbeat of the community. We are dedicated to nurturing an environment that is safe, comfortable, and a true reflection of your unique self.

Prioritising Your Comfort, we will support you to craft your home with love and an eye for detail, designed for moments of joy, relaxation, and companionship. Through continuous assessments and conversations about safety, we ensure your living space is both secure and welcoming.

Preparedness and Protection Our proactive stance on safety involves everyone. With thorough training and emergency plans, we are committed to protecting our home and the well-being of all who live here.

Empowerment and Participation Your home, your impact. We cherish and implement your feedback, knowing that it’s your insights that give our home its distinct spirit.

Surpassing Excellence Our shared pride in your home motivates us to go beyond standard health and safety norms, making our residence a model of exceptional care.

Investing in Quality We invest in quality because it reflects our steadfast dedication to creating a supportive and enriching environment for everyone.

Your Health, Our Priority at Focus Care Supported Living, we provide around-the-clock support with a personal touch. Our Support Workers are like extended family, always there to assist you with a personalized Support Plan that celebrates your individuality. Your health journey is lovingly coordinated by our dedicated Manager.

Medication Management, Handled with Heart In partnership with our local pharmacy, we ensure your medication needs are met with precision and attentiveness, right at our doorstep. If urgent care is required, our team is prepared to swiftly connect you with GP services or emergency assistance.

Vision Care, Seeing Clearly Together We prioritize your vision care by arranging regular optician visits covered by the NHS, or supporting your choice of a private optician. Your sight is as valuable to us as it is to you.

Dental Care, Smiles Brought Home Traveling for dental care is unnecessary; we bring the service to you. Through our dental domiciliary services or your preferred private dentist, we ensure your dental health is always looked after.

Foot Care, A Step Ahead Our visiting chiropodist ensures your feet receive the attention they deserve, with annual reviews to maintain your mobility. For additional NHS services, we’re just a referral away.

A Spectrum of Therapies from Occupational Therapy to Aromatherapy, Focus Care offers a variety of therapeutic services to nurture your overall well-being. We involve you in annual updates, placing you at the centre of your care.

Personal Care with a Personal Touch We recognize the significance of your personal belongings and offer assistance in managing them with respect and dignity. All purchases are transparent, with comprehensive documentation and receipts for your peace of mind.

At Focus Care Supported Living, health care is woven into the fabric of our daily lives. We nurture a family-like environment, ensuring everyone feels supported and at home while receiving the personalized care they deserve.

Your Home, Your Independence at Focus Care Supported Living, we recognize that this is your home, and we are guests contributing to your independence. Our Support Workers are companions on your journey, celebrating your achievements and respecting your choices. They’re not just part of your comfort—they’re facilitators of your autonomy, ensuring your living space is exactly as you desire, and your needs are met with respect.

Empowering Leadership Our Manager leads with a spirit of community, fostering a Support Plan that is flexible and responsive to your growth, always with your best interests in mind.

Engaging with the World We encourage you to stay engaged with the world beyond our doors. Whether it’s purchasing newspapers, enjoying magazines, or managing personal correspondence, our team is here to support you in these activities, promoting your independence every step of the way.

Continuous Improvement Driven by You Our services are ever evolving, shaped by your feedback and the collective voice of our community. We strive for excellence, informed by our policies and the valuable insights from CQC reports.

Joyful Community Life Our social calendar is filled with events that bring joy and laughter. If you have specific interests, our Activity Coordinator is ready to help integrate them into your routine, supporting your independence in choosing how you spend your time.

Your Voice, Our Compass Your thoughts and experiences guide us. We welcome your ideas through forums, surveys, and meetings, as your active participation is essential to our community’s future.

Collaborative Decisions Every quarter, we come together to discuss and make decisions about our care and community life. As a service user, your input is vital in these discussions, ensuring that our actions reflect the needs and wishes of everyone in our home.

Safety, A Shared Responsibility Aligned with CQC’s safety values, we take a proactive approach to safety. Regular drills and training sessions are conducted, not just for compliance, but to empower you with the knowledge and skills to act safely and effectively.

A Secure Environment, Your Sanctuary We prioritize the safety and security of our community, with procedures that support quick and accurate responses in emergencies, ensuring a safe and supportive environment for all.

Spiritual and Community Connections We honour the spiritual diversity of our service users, facilitating support for external services and hosting a variety of practices on-site. We foster strong community bonds and encourage the involvement of family and friends, all within a safe and welcoming setting.

Focus Care Supported Living is more than a residence—it’s a community where you are encouraged to take the lead, shaping your environment and community life to reflect your own values and preferences.

Dignity and respect is the Cornerstones of Your Home at Focus Care Supported Living, we understand that this is your home and your sanctuary. We are here to support your independence and respect your tenancy. Here’s how we honour your dignity and privacy:

Respectful Support:We offer compassionate assistance that respects your personal space and privacy.
Personalize Your Space:Your room is your canvas. Decorate it to reflect your personality, making it a true haven for relaxation and socializing.
Private Retreats:Enjoy our various private areas, designed for solitude or quiet time with friends, respecting your need for personal space.
Security and Privacy:Your personal space is safeguarded with secure storage solutions, ensuring you have a private retreat within your home.
Confidential Conversations:Communicate with confidence, knowing your conversations, calls, and correspondence remain private.
Guarding Your Confidentiality:Your personal information is protected with the utmost confidentiality and care.

Upholding Your Dignity: We recognize your inherent dignity and support it in the following ways:

Individual Value:You are valued for who you are, and we honour your unique preferences and needs.
Freedom of Self-Expression:Express yourself freely, with our support to help you feel confident and respected.
Reflective Activities:Participate in activities that allow you to express yourself and pursue your passions.
An Inclusive Community:We foster an environment where everyone is welcomed and included, free from stigma.
Adapting to Your Abilities:Our services are tailored to your needs, ensuring that any disabilities do not limit your engagement with the community.

Fostering Your Independence: Your independence is invaluable, and we nurture it through:

Empowering Assistance:We provide support that empowers your independence, respecting your ability to manage your own life.
Encouraging Self-Care:We encourage and support your self-care practices, promoting self-reliance.
Backing Your Choices:We support your right to make choices, fostering your freedom and decision-making abilities.
Maintaining Connections:We assist you in staying connected with the external world, enriching your life with a vibrant social network.
Judicious Use of Restraints:Safety is paramount, but we use restraints judiciously and only when absolutely necessary.
Involvement in Your Care Plan:You are encouraged to be actively involved in your care planning, ensuring transparency and personal input in your care journey.

This is your home—a place where dignity and respect are not just principles; they are the essence of how we live together, every day.

Home Is Where Dignity and Privacy Are Honoured In our home, we hold your dignity and privacy in the highest regard. We work together with review officers to arrange visits that respect everyone’s time and preferences.

Personalized Care Plan Oversight Your Care Plan is a reflection of you, regularly reviewed with your participation. It’s a living document, always open for your input and approval, ensuring it matches your evolving life story.

Adaptive Care Planning Our Care Plans are as flexible as life itself, changing to meet your needs. If you’re unable to make decisions, we consult widely to ensure your care always reflects what’s best for you.

An Inclusive Review Process Your voice matters in our review policy. We encourage you to be an active part of the conversation, ensuring your choices are heard and honoured. Together with your Key Worker and our Manager, we review your Care Plan regularly, involving your loved ones and advocates to ensure it truly serves you.

In our home, care reviews are more than a procedure; they’re a way of respecting your individuality and ensuring you always feel at home.

Our Business Statements

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