About Me: I am one of the lucky people that can say that they love their job. I started my journey in the care industry 19 years ago at a point when I would never have believed this was my destiny and very soon after I started this journey, I realised that there was nothing else that I would ever enjoy doing. Working my way up in this career proved to me that so many years ago I had made the right decision. Knowing that my work makes a difference in people’s lives, is an immense achievement that cannot be replaced by anything else. I love reading to the extreme that I could read one book every day-best live is in the books.
I enjoy traveling, seeing new places, getting to enjoy new cultures and meeting new people. Spending time with my family is MY quality time and it is one of the most important aspect of some one live, from my point of view.

Responsibilities: As part of my responsibilities, I ensure that the service users and the staff team working with me are supported, listened to, and guided where needed. I ensure their safety and help them achieve goals such as leading a fulfilled life (for service users) and progressing in their knowledge and careers (for staff members). Additionally, part of my responsibilities includes building and maintaining relationships with outside professionals, families, and service users. I promote and maintain the core values of the company and strive to expand my knowledge in regard to my duties and position.

Favourite Quote: "Everything happens for a reason! Even though at times, we might not be able to see that reason, in time we come to realise it"

I have over 25 years' of experience in health and social care, working with a diverse range of client groups in leadership roles. I have supported children in care, young people who are homeless or at risk of homelessness, and adults with ill mental health, who are being treated in hospital, I have worked with Adults with Learning disabilities and complex needs. I was part of the transforming care program, where worked at Fulbourn Hospital and supported adults who had been institutionalised transition into the community. I have excellent communication skills, which I use with the people we support, with my support team, and with wider professionals and families. My main focus is to support people to achieve and reach their full potential. I am solution focused and can lead the team to think outside the box. I am dedicated to my role and ensuring that the staff are supported to deliver the highest standard of person-centered support and ensure service users feel safe and secure in their homes and the community in which they live. This is achieved through fostering community links. Staff training, supervision, team meetings, mentoring and guidance from the Senior Management Team Management Leaders and I. I believe that every achievement, no matter how small needs to be recognised and celebrated.

Qualifications: City and Guilds, Level 3 Diploma for the children and young people’s workforce: Social Care Pathway
City and Guilds, Level 2 Employment and rights in health, social care / Children and Young People’s settings
City and Guilds English and Mathematics function skills level 2
NCFE - Mental Health awareness - Level 2
NCFE - Understanding the safe handling of medicines level 2
Currently studying - Care – STD – Leadership in Adult Care Level 5

Interests: I'm an avid reader and have been an active member of a local book club for some time now. I love music and going to concerts. Now that I have a puppy, walking in the countryside is my new found passion. I also like days out locally with family and friends, they are always fun and where time permits, further afield, Cornwall is one of my favourite places to holiday.

Favourtie Quote: ‘but if you never try you’ll never know, Just what you are worth.’ - Cold Play

With 18 years of experience in health and social care, including 8 ½ years at TCM and FCSL, Heidi has supported individuals in residential and supported living settings. Her expertise extends to working with individuals living with conditions such as Dementia, autism, learning disabilities, sensory impairments, mental health issues, and physical disabilities.

Qualifications: Heidi is currently undertaking a level 5 qualification in health and social care. She also holds BSL level 1 and level 2 certifications, as well as Makaton level 4 proficiency.

Interests: Outside of work, Heidi enjoys spending time with her family and friends, as well as watching films.

Favourite Quote: “Alone we can do so little; together we can do so much.” – Helen Keller