Chris Graham

National Operations Director

Role:

I am the National Operations Director of Trust Care Management and Focus Care Group, a national provider of high-quality social care services for adults and children with complex and diverse needs. As the National Operations Director, I am accountable for the strategic leadership and operational management of the organisation, ensuring the delivery of high-quality care services that comply with all relevant laws and regulations. My remit includes developing and implementing the organisation’s vision and strategic plan, managing budgets, and allocating resources effectively to ensure financial stability and sustainability. I lead and develop staff, fostering a culture of continuous improvement and professional growth, while maintaining effective communication with stakeholders such as service users, families, commissioners, regulators, and partners. My role demands visible leadership, where I represent the organisation in negotiations and external meetings, and drive innovation through research and development initiatives. I am responsible for addressing and resolving crises, adapting strategies to sector changes, and ensuring the organisation contributes positively to the community. Through influential and visionary leadership, I guide the organisation towards fulfilling its short-term and long-term objectives, ensuring excellence in social care delivery.

Experience:

I have over 15 years of experience in leading and managing social care delivery across a range of categories of care, specialising in complex nursing, learning disability, physical disability, autism, and mental health. I have a strong background in compliance, administration, implementation of IT systems, and cross-functional teams. I am a visionary leader, an analytical thinker, and a passionate advocate for excellence in social care.

Qualifications:

BTEC Level 3 National Diploma in Public Services
Level 5 Advanced Diploma in Hospitality Management and Business Studies
RMA (Registered Managers Award)
NVQ Level 7 in Health and Social Care Management for Adults and Children
Level 7 Senior Peoples Professional qualification

I have extensive knowledge of social work principles, techniques, and practices, as well as the laws, regulations, and standards that govern the health and social care industry. I have also developed skills in change management, cultural and diversity awareness, decision-making, crisis management, adaptability, empathy, and creativity.

Interests:

I am proud of the achievements and challenges that I have faced in my career, and I am always looking for new opportunities to learn and grow. I believe that social care is not just a profession, but a calling that requires dedication, compassion, and innovation. I am committed to providing the best possible care and support to the people who need it most.

Outside of my professional life, I enjoy immersing myself in R&B, garage, and old soul music. I love attending festivals, running, mountaineering, and going on adventure holidays. My dog, Akela, is my constant companion on these adventures.

Bio:

I am the National Operations Director of Trust Care Management and Focus Care Group, a national provider of high-quality social care services for adults and children with complex and diverse needs. I have over 15 years of experience in leading and managing social care delivery across a range of categories of care, specialising in complex nursing, learning disability, physical disability, autism, and mental health. I have a strong background in compliance, administration, implementation of IT systems, and cross-functional teams. I am a visionary leader, an analytical thinker, and a passionate advocate for excellence in social care.

I hold a BTEC Level 3 National Diploma in Public Services, a Level 5 Advanced Diploma in Hospitality Management and Business Studies, an RMA (Registered Managers Award), an NVQ Level 7 in Health and Social Care Management for Adults and Children, and a Level 7 Senior Peoples Professional qualification. I have extensive knowledge of social work principles, techniques, and practices, as well as the laws, regulations, and standards that govern the health and social care industry. I have also developed skills in change management, cultural and diversity awareness, decision-making, crisis management, adaptability, empathy, and creativity.

As the National Operations Director, I am responsible for directing and controlling the company operations of Trust Care Management and Focus Care Group, which has a large portfolio of nursing homes, residential homes, learning disability homes, children’s homes, and 74 supported living provisions. I ensure that the company is constantly moving towards fulfilling its short-term and long-term objectives and does not diverge from its strategic guidelines relating to standards of care. I also communicate and collaborate with various stakeholders, such as service users, families, commissioners, regulators, partners, and staff.