Essex and London's Facilities

Area Manager - Nicolas Mateo

My name is Nicolas Mateo, and I have been a part of Focus Care Supported Living for the past six years. My career here began as a support worker, progressed to team leader, and since June of last year, I have served as an Area Manager. Prior to relocating to England, I pursued my studies in Hospital Management and Public Health in America.

Role: In my current role, I am responsible for fostering person-centred environments that cater to the unique needs of our service users. I ensure that each home within my area receives the necessary support to flourish daily. Recently, I have embarked on an exciting journey of sharing my expertise with colleagues through training sessions. These sessions cover a range of topics including moving and handling, first aid, and soon, NAPPI and PBS.

Interests: Outside of work, I have a keen interest in tennis and enjoy continually expanding my knowledge on healthcare topics. I also love going on holidays. One of my favourite quotes, which guides my approach to both work and life, is by Benjamin Franklin: "Tell me and I forget. Teach me and I remember. Involve me and I learn."

Nicolas Mateo's Services

  • Sunflower Cottage

    Sunflower Cottage is a supported living facility dedicated to supporting two gentlemen who experience mobility impairments along with a variety of complex medical diagnoses. The facility prides itself on its personalised care approach, delivered by a dedicated team of eight highly trained staff members. The team works collaboratively to ensure the highest quality of life and independence for the residents, addressing both their physical and emotional needs with compassion and expertise.

  • Elm House

    Elm House is a versatile supported living facility that provides support for two young men and an older individual, each with unique and diverse medical diagnoses. With a robust team of fifteen dedicated staff members, Elm House offers comprehensive and tailored care plans that meet the specific needs of each resident.

  • Chestnut Lodge

    Chestnut Lodge offers specialised support for two gentlemen with complex needs and varied personal histories. The facility is staffed by a dedicated team of eight individuals who are committed to providing comprehensive and person-centred care. The staff at Chestnut Lodge work daily to create a safe and supportive environment, focusing on the unique needs of each resident and fostering their well-being through individualised care plans and continuous support.

  • Kingfisher Nest

    Kingfisher Nest is a supported living facility for a young man with learning disabilities and complex behavioural needs. The facility is staffed by a team of eight individuals who are trained to address the specific challenges and requirements of their resident. The team at Kingfisher Nest is focused on providing a stable and supportive environment, promoting the resident’s development and well-being through personalised care and structured support programs.

Area Manager - Stevie Burns

My name is Stevie Burns, and I have been a part of Focus Care Supported Living for the past two months. My Care career began 10 years ago as a support worker, progressed to Senior Support Worker to a team leader and manager. I have completed by Level 3 & 5 diploma in health and social care. My interest in care started because of my brother who lives in a 24 hours supported living service.

Role: In my current role, I am responsible for providing a person-centred approach that cater to the complex needs of our service users. I ensure that service receives the necessary support to flourish each and everyday.

Interests: Outside of work, I have a keen interest in ice skating and ice hockey, I play for Women's team in a league around the country. I enjoy expanding my knowledge and learning  about healthcare topics especial Autism, learning disabilities and Safeguarding. I am also a proud mum to a energic little boy. I enjoy training session, the two best training course I have ever attended were the autism bus and dementia bus, you experience 10 minutes of what a person with Autism or dementia live with every second of every day. I found this insightful and gave me a better understanding of the people I support and manage.

Stevie Burns's Services

  • Sapphire Residences

    Sapphire Residences is composed of two blocks. One block contains 2 flats (the rest of this building is shared with Eden). The other block has 6 flats. Sapphire Residences is a supported living service dedicated to supporting 6 service users (up to 8) adults with autism and learning disabilities, who may also display challenging behaviors.

    The service prides itself on its personalized care approach, delivered by a dedicated team of thirty trained and caring staff members and five Team Leaders. The team works collaboratively to ensure the highest quality of life and independence for the service users, addressing their physical and emotional needs with compassion and expertise.

Regional Operational Manager

Manford Ncube

Manford has dedicated 22 years to leadership and management in the fields of international development and health & social care. A development worker at heart, Manford is fluent in seven African languages, reflecting a deep commitment to cultural understanding and effective communication. His career has been marked by a steadfast commitment to excellence, evidenced by his senior management roles across these sectors, where he has consistently demonstrated his passion and expertise.

Contact Details

Overall Rating

Outstanding

Safe

Effective

Caring

Responsive

Well-led

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